tag:blogger.com,1999:blog-5754172243532403596.post217726092469356718..comments2010-06-09T17:55:28.833-05:00Josh Mortonhttp://www.blogger.com/profile/08252896721922279980noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-5754172243532403596.post-35257133620156994052008-09-22T20:57:00.000-05:002008-09-22T20:57:00.000-05:00Thanks, Gerald. I've always been interested to take a look at the PIER system. I know so many organizations use it with great success.Josh Mortonhttp://www.blogger.com/profile/08252896721922279980noreply@blogger.comtag:blogger.com,1999:blog-5754172243532403596.post-80140275149785187692008-09-15T10:23:00.000-05:002008-09-15T10:23:00.000-05:00Hi Josh, great to have you commenting on my blog. Found yours that way and would like to link it. We've worked with W/S a few times over the past few years with PIER including the Chicago office re Harley. Also, now working with Red Cross HQ on implementing PIER. Given your interest in internet applications to PR and disaster management, you might be interested in taking a closer look. GeraldAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-5754172243532403596.post-81488953317602471302008-07-25T06:57:00.000-05:002008-07-25T06:57:00.000-05:00Josh<BR/>I agree, Comcast and Frank particularly seem to be monitoring buzz and responding in a way that seems to be improving the company reputation. Is this the future of customer services?<BR/>Hayden<BR/><A HREF="http://press20.blogspot.com/2008/07/comcast-digital-care-manager-deserves.html" REL="nofollow">http://press20.blogspot.com/2008/07/comcast-digital-care-manager-deserves.html</A>Hayden Sutherlandhttp://www.blogger.com/profile/05856244651310633376noreply@blogger.com